Help
Find quick answers to your questions below...
Website Info
What is Blade Play?
Around here we like to think of "blade play" as playing with knives. Of course, we can't emphasize enough the need for caution while doing so (getting cuts builds character though). "Blade play" also refers to the amount of movement a blade has once a knife is open. Ideally a blade should not move at all, even when pressure is applied in varying directions. Some knives, such as out-the-fronts, invariably have some play.
Who runs this website?
Originally the website was run by two guys named Carlisle and Warren (they just loved knives!) Carlisle was a knife enthusiast who had tons of knife connections and Warren was a programming powerhouse- after they teamed up Blade Play was born. Blade Play is not affiliated with Blade Play Knives of Washington State. As as 2007 Blade Blay is run by a renegade robot known only as "Shiny" and his cohort of electric friends.
What kind of knives do you sell?
Bladeplay.com carries a large number of budget and quality manual Folders, switchblade / automatic knives (check your local laws to see if such knives are permitted in your area of residence), spring assist knives, a selection butterfly knives as well as an assortment of Italian knives (stilettos, lever locks, OTF Cocords, swinguards, Damascus steel collectibles etc). Some of the name brand knife we stock include Boker, Buck, Smith & Wesson, SKM, AB, AKC, and Frank B.
Do you have a catalog you can mail me?
We don't offer a physical catalog. Our stock rotates too much. People would be ordering things that we don't carry anymore. It would be very sad., This is a "no tears" sort of company.
Do you sell anything else besides knives?
In addition to knives BladePlay also has a huge selection of ZIPPO LIGHTERS, some budget FLASHLIGHTS, a selection of WATCHES, THROWING STARS, and SELF DEFENSE items including stun guns and batons.
Why should I buy a knife from you as opposed to some other seller?
This is a serious question, especially w/ so many choices out there. I think one reason is that we really care about our customers and the quality of our service. We always try to answer your email questions within 48 hours or less (emails are generally not answered on Saturdays, Sundays, or holidays) and we'll never leave you hanging if you have a problem (we're not perfect, but we'll get it right in the end). Another reason is that we pride ourselves on the quality of our merchandise. Many of the less expensive knives we sell have a high rate of failure when initially shipped to us. We don't just pull one from the shipment box and send it to you- each knife is inspected to make sure it works correctly. Finally, the items we sell are in stock and ready to ship- we do not rely on drop shippers. We appreciate all our customers- nothing is possible without you.
Whats the quality like on the knives you sell?
This depends on the type of knife you're looking at. Budget Autos: For the money you pay the quality is good. You can't expect a knife that will last the rest of your life, but feel free to expect a smile on your face each time you press the button on your automatic knife!
Name Brand knives such as the Bokers, Bucks, Colts, Piranhas, etc. are of the finest quality and will serve you well for years. All name brand knives we carry are authentic!
Are you guys for real? How can you offer free shipping?
Oh yeah, we're for real. No tricks, no hidden costs, what you see is what you get, etc. How do we do free shipping... hmmm. Well, we just mail the knives and don't charge you. However, if you're in a hurry you can purchase expedited shipping from us.
Can I advertise on your site?
No, not at this time.
Can I link to your site?
You bet- please. If your website meets our standards (they change with our mood) and it not in direct competition with our website we'll be happy to link back t you.
Whats your favorite knife?
Cam: Tough one these days... I would have to say my very favorite knife right know is the Benchmade Osborne 940 series, in the Axis-Lock configuration.
Jim: Amazingly enough, I actually agree with Cam on this one. The Benchmade Osborne 940 is my favorite knife right now too.
I like your website. What software are you using?
The Bladeplay.com software is custom designed and programmed from the ground up. Want it? Too bad! Ha ha... it's all ours. ;)
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Order Status
Has my order shipped?
If all of your items were in-stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were actually not in stock, it is possible that your order has been delayed (If there is a delay with your order you will generally receive an email). You can also log into your account (the account link is visible in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo).
How do I change quantities or cancel an item in my order?
If you need to change any quantities or cancel your order, please contact our customer service department. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
After shipment a tracking number is sent to the email you provided when you placed your order. The email will be sent to the email address used to register with us when your order was placed. Increasingly our confimation emails are rejected by ISP filters. Please make sure emails from us are not blocked.
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Order Questions
How the heck do I work my knife?
All knives are different so this isn't a question we can answer easily. We have re-uploaded our INSTRUCTION page and you can view it HERE. If your knife isn't on the website we'll be happy to add it for you.
My order never arrived.
It is possible that your order was delayed if some of the items were actually not in stock. For further assistance, please contact customer service with your order number.
An item is missing from my shipment.
If an item is missing from your shipment, please contact our customer service department for assistance. Please have your order number if possible.
An item in my order is broken.
If an item in your order is broken, please contact customer service within 72 hours of receiving the item.
I received the wrong item.
If you feel that you have received the wrong item, please contact customer service within 72 hours of receiving the item.
What is your return policy?
Returns are accepted, as long as they are done within 10 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please contact customer service.
You are responsible for shipping the item back to us in like-new condition (or the condition the item arrived to you in). There is a 10% restocking fee to offset lost shipping and credit card fees and labor costs. Once we receive the item we will issue a refund. Your refund will be issued by check unless other arrangements have been made. Please note that we do not reimburse shipping costs (unless the mistake is ours and the buyer requests a refund). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Can I exchange an item if I don't like it?
Exchanges are welcome as long as they are done within 10 days. You must obtain a Return Authorization before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization, please contact customer service. There are no restocking fees for exchanges (although shipping charges do apply). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
How do I return an item?
If you need to make a return, please contact customer service within 10 days of receiving your order for a Return Authorization. They will give you further instructions about how to ship your item back.
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My Account
How do I create an account?
1) Add an item to your cart
2) Click the "View Cart" button
3) Click the "Secure Checkout" button below your cart
4) Enter your email address.
5) Select "No, I am a new customer."
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
1) Add an item to your cart
2) Click the "View Cart" button
3) Click the "Secure Checkout" button below your cart
4) Enter your email address.
5) Select "Yes, I have a password:"
Then enter your password. You will be able to alter your information at the checkout screen. Simply click on the "Change" link next to any piece of information you wish to change.
I forgot my password.
If you forgot your password click on the "My Account" link visible in the top right on the wesbite. Then click the "Forgot your password?" link and follow the instructions.
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Shipping Policy
How much is shipping?
Shipping is FREE for all purchases. If you would like expediated or express shipping please take a look at our shipping page.
When will my order ship?
Your order will usually be shipped within 2 business days. If you have paid for expedited shipping your order will usually ship the same day (no later than the next business day) (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will email you. Cut off time for same day and express shipping is 1:00pm MST.
How long will it take my order to arrive?
With free delivery to anywhere in the continental USA should take 9 days or less, if you have paid for expedited shipping it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.
Do you ship internationally?
We do not currently offer International shipping. Please see out shipping page for more information.
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Guarantees
Low Price Guarantee
While we strive to have fair pricing there are sometime a few good deals that have our prices beat. We will be glad to match any advertised price on another website (this must be a fully functional website- not a static HTML page with a "call us!" message). We're not going to screw around and play games though- if you email us for a price match we'll do it (if we can). But if you email us again with a "Well the other guy says now he'll go down to such and such" we're not up for it. You need to send us the item info and the UTL (website address) of the competitor's item and price. Please remember our prices include shipping and most other websites do not. Also, the competition must have the item in stock (not "available soon", not "drop shipable", etc.)
Privacy Policy
We value your privacy. Please view our Privacy Policy (located in our Terms and Conditions section for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Any infromation submitted into and through our website is secure.
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Pricing and Billing
What forms of payment do you take?
Credit Card: We accept Visa, Mastercard, Discover and American Express.
Money Orders or Checks: We gladly accept all types of money orders and personal or business checks (we do not accept cash). Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:
Blade Play
400 S. 1000 E. Suite E
Lehi, UT 84043
Do I have to pay sales tax?
If you are located in Utah you will have to pay sales tax.
I have a question on my charges.
Please contact customer service for further assistance.
I need a copy of my receipt/invoice.
You can log into your account (the account link is visable in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.
When will my credit card be charged?
When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships. In some cases we require prepayment (i.e. a special order) and you will be charged as soon as you place the order.
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Buyer's Guide
How do I find my product?
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box (top left of the website below the logo) to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Does your stock rotate?
Yes.
Do you offer discounts on large orders?
We do! Contact us for more information on volume discounts. If you're looking for a great deal be sure to checkout our WHOLESALE SECTION of the website too.
Do you offer gift certificates or coupon codes?
We do not offer gift certificates or coupon codes at this time.
Still have a questions? Please feel free to CONTACT US!
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We accept checks, money orders, Visa, MasterCard, American Express and Discover. An option screen will be presented at checkout. If you have any questions send an email to