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For the latest products, stock updates and info on all things pointy check out our New Arrivals.

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Are you looking for more brand-name knives that we don't stock? Head over to www.bladehq.com for Benchmade, Protech, Microtech, SOG, Kershaw, Piranha, Boker and more!
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Our website is open for shopping 24 hours a day, seven days a week! To place a phone order call toll-free 1-888-4-A-KNIFE (1-888-425-6433). Our phone line is open M-F (closed on holidays) from 9:00am pm-5:00 pm (MST). For order questions and item information call 801-768-2303. Please feel free to Contact Us via email anytime.

We accept checks, money orders, Visa, MasterCard, American Express and Discover.

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If you have any questions please visit our Help page.

Customer Service


At Bladeplay we are proud of our customer service. Our customer service representatives are here to help. Feel free to contact us with any questions, comments, or concerns that you have. We would love to hear from you!


Frequently Asked Questions


Website Info

Order Status

Order Problems

My Account

Shipping Policy

Guarantees

Pricing and Billing

Buyer's Guide

Additional Support

Website Info

What is “Bladeplay?”

Around here we like to think of "bladeplay" as playing with knives. Of course, we can't emphasize enough the need for caution while doing so (even though getting cuts builds character). The term "Blade play" also refers to the amount of movement a blade has once a knife is open. Ideally a blade should not move at all, even when pressure is applied in varying directions. Some knives, such as out-the-fronts, invariably have some play.

Who runs this website?

Originally the website was run by two guys named Carlisle and Warren (they just loved knives!) Carlisle was a knife enthusiast who had tons of knife connections and Warren was a programming powerhouse- after they teamed up Bladeplay was born. Bladeplay is not affiliated with Blade Play Knives of Washington State. As of 2007 Bladeplay is run by a renegade robot known only as "Shiny" and his cohort of electric friends.

What kind of knives do you sell?

Bladeplay.com carries a large number of budget and quality manual folding knives, switchblade/automatic knives (check your local laws to see if such knives are permitted in your area of residence), spring assisted knives, a selection butterfly knives as well as an assortment of Italian knives (stilettos, lever locks, OTF Cocords, swinguards, Damascus steel collectibles etc). Some of the name brand knives we stock include Boker, Buck, Smith & Wesson, SKM, AB, AKC, and Frank B.

Do you have a catalog you can mail me?

We don't offer a physical catalog. Our stock rotates too much. People would be ordering things that we don't carry anymore. It would be very sad, and this is a "no tears" sort of company.

Do you sell anything else besides knives?

In addition to knives Bladeplay also has a huge selection of ZIPPO LIGHTERS, some budget FLASHLIGHTS, a selection of WATCHES, THROWING STARS, and SELF DEFENSE items including stun guns and batons.

Why should I buy a knife from you as opposed to some other seller?

This is a serious question, especially with so many choices out there. I think one reason is that we really care about our customers and the quality of our service. We always try to answer your email questions within 48 hours or less (emails are generally not answered on Saturdays, Sundays, or holidays) and we'll never leave you hanging if you have a problem (we're not perfect, but we'll get it right in the end). Another reason is that we pride ourselves on the quality of our merchandise. Many of the less expensive knives we sell have a high rate of failure when initially shipped to us. We don't just pull one from the shipment box and send it to you- each knife is inspected to make sure it works correctly. Finally, the items we sell are in stock and ready to ship- we do not rely on drop shippers. We appreciate all our customers- nothing is possible without you.

What’s the quality like on the knives you sell?

  • This depends on the type of knife you're looking at. On Budget Autos: For the money you pay the quality is good. You can't expect a knife that will last the rest of your life, but feel free to expect a smile on your face each time you press the button on your automatic knife!
  • Name Brand knives such as the Bokers, Bucks, Colts, etc. are of the finest quality and will serve you well for years. All name brand knives we carry are authentic!
  • Are you guys for real? How can you offer free shipping?

    Oh yeah, we're for real. No tricks, no hidden costs, what you see is what you get. How do we do free shipping... hmmm. Well, we just mail the knives and don't charge you. However, if you're in a hurry you can purchase expedited shipping from us.

    Can I advertise on your site?

    No, not at this time.

    Can I link to your site?

    You bet- please. If your website meets our standards (they change with our mood) and is not in direct competition with our website we'll be happy to link back to you.

    What’s your favorite knife?

    Shiny: Tough one these days... I would have to say my very favorite knife right know is the Kershaw Leek.
    Mr. Roboto: My favorite knife is the Bradley Kimura II.

    I like your website. What software are you using?

    The Bladeplay.com software is custom designed and programmed from the ground up. Want it? Too bad! Ha ha... it's all ours. ;)

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    Order Status

    Has my order shipped?

    If all of your items were in-stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were actually not in stock, it is possible that your order has been delayed (If there is a delay with your order you will generally receive an email). You can check your order status HERE.

    How do I change quantities or cancel an item in my order?

    If you need to change any quantities or cancel your order, please contact our customer service department. Please note that once an order has begun processing or has shipped, the order is no longer editable.

    How do I track my order?

    Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please CHECK YOUR ORDER HISTORY for shipment information. Increasingly our confimation emails are rejected by ISP filters. Please make sure emails from us are not blocked.

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    Order Questions

    How the heck do I work my knife?

    All knives are different so this isn't a question we can answer easily. We have re-uploaded our INSTRUCTIONS page and you can view it HERE. If your knife isn't on the website we'll be happy to add it for you.

    My order never arrived.

    If your order hasn't arrived there are several possible reasons:

    Sometimes when an order is placed the credit card is declined. If this is the case then the order will not be shipped. Customer service will send you an email, but occasionally these emails end up in junk folders. Check your account to see if your order shows up in the order history. If it doesn't, then odds are the order was probably declined.

    If you chose to pay with a check or money order, then the order will not be filled until we receive it by mail. This can add processing time to the order. For further assistance, please Contact Customer Service with your order number.

    An item is missing from my shipment.

    If an item is missing from your shipment, please Contact Our Customer Service Department for assistance. Please have your order number if possible.

    An item in my order is broken.

    If an item in your order is broken, please Contact Customer Service within 72 hours of receiving the item.

    I received the wrong item.

    If you feel that you have received the wrong item, please Contact Customer Service within 72 hours of receiving the item.

    What is your return policy?

    Returns are accepted, as long as they are done within 20 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization number, please CONTACT US.

    You are responsible for shipping the items back to us. All items must be brand new and unused. There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.

    Can I exchange an item if I don't like it?

    Exchanges are welcome as long as they are done within 20 days. You must obtain a Return Authorization before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization, please CONTACT US. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. If the item is being returned for a refund, it will be subject to a 5% restocking fee.

    How do I return an item?

    If you need to make a return, please Contact Customer Service within 20 days of receiving your order for a Return Authorization. They will give you further instructions about how to ship your item back.

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    My Account

    How do I create an account?

    1) Click HERE
    2) Select "No, I am a new customer."
    Then, simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information (click HERE).

    How do I edit my account information?

    1) Click HERE
    2) Select "Yes, I have a password:"
    Then, enter your password. You will be able to edit your information. Simply click on the "Change" link next to any piece of information you wish to change. If you would like to change your credit card information, then you can simply make a new order and enter in the information as a new card.

    I forgot my password.

    If you forgot your password click HERE. Then click the "Forgot your password?" link and follow the instructions.

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    Shipping Policy (click HERE for complete shipping information)

    How much is shipping?

    Shipping is FREE for all purchases. If you would like expediated or express shipping please take a look at our Shipping Policy Page.

    When will my order ship?

    Your order will usually be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.

    How long will it take my order to arrive?

    With free delivery to anywhere in the continental USA should take 9 days or less, if you have paid for expedited shipping it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.

    Do you ship internationally?

    You can view our international shipping policy HERE. Once you have read and can agree to the terms listed, please CONTACT US and we will help you place an order.

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    Guarantees

    Low Price Guarantee

    While we strive to have fair pricing there are sometime a few good deals that have our prices beat. We will be glad to match any advertised price on another website (this must be a fully functional website- not a static HTML page with a "call us!" message). We're not going to play games though- if you email us for a price match we'll do it (if we can). But if you email us again with a "Well the other guy says now he'll go down to such and such" we're not up for it. You need to send us the item info and the website address of the competitor's item and price. Please remember our prices include shipping and most other websites do not. Also, the competition must have the item in stock (not "available soon", not "drop shipable", etc.)

    Privacy Policy

    We value your privacy. Please view our Privacy Policy (located in our Terms and Conditions section for complete details on how we use the information we collect.

    Security

    This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Any infromation submitted into and through our website is secure.

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    Pricing and Billing
    What forms of payment do you take?

    Credit Card: We accept Visa, Mastercard, Discover and American Express.

    Do I have to pay sales tax?

    If you are located in Utah you will have to pay sales tax.

    I have a question on my charges.

    Please CONTACT US for further assistance.

    I need a copy of my receipt/invoice.

    You can log into your account (the account link is visable in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.

    When will my credit card be charged?

    When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships. In some cases we require prepayment (i.e. a special order) and you will be charged as soon as you place the order.

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    Buyer's Guide

    How do I find my product?

    To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

    How do I navigate the site?

    To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box (top left of the website below the logo) to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

    Does your stock rotate?

    Yes.

    Do you offer discounts on large orders?

    We do! Contact us for more information on volume discounts. If you're looking for a great deal be sure to checkout our WHOLESALE SECTION of the website too.

    Do you offer gift certificates or coupon codes?

    Yes! You can get them HERE.

    Still have a questions? Please feel free to CONTACT US!

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    Copyright © 2014 Blade Play. All rights reserved.