At Bladeplay we are proud of our customer service. Our customer service representatives are here to help. Feel free to contact us with any questions, comments, or concerns that you have. We would love to hear from you!
What Would You Like to Do?
- Contact Us
- Check My Order Status
- Check Order History
- Reset a Forgotten Password
- Get Knife Instructions
- Return An Item
- View Our Shipping Policy
- What is “Bladeplay?”
- Who runs this website?
- What kind of knives do you sell?
- Do you have a catalog you can mail me?
- Do you sell anything else besides knives?
- Why should I buy a knife from you as opposed to some other seller?
- What’s the quality like on the knives you sell?
- Are you guys for real? How can you offer free shipping?
- Can I advertise on your site?
- Can I link to your site?
- What’s your favorite knife?
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- How the heck do I work my knife?
- My order never arrived.
- An item is missing from my shipment.
- An item in my order is broken.
- I received the wrong item.
- What is your return policy?
- Can I exchange an item if I don't like it?
- How do I return an item?
- How much is shipping?
- When will my order ship?
- How long will it take my order to arrive?
- Do you ship internationally?
- What forms of payment do you take?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit card be charged?
- How do I find my product?
- How do I navigate the site?
- Does your stock rotate?
- Do you offer discounts?
- Do you offer gift certificates or coupon codes?
Around here we like to think of "bladeplay" as playing with knives. And by "playing," of course, we mean handling responsibly. We can't emphasize enough the need for caution while handling any sharp object (even though getting cuts builds character). The term "Blade play" also refers to the amount of movement a blade has once a knife is open. Ideally a blade should not move at all, even when pressure is applied in varying directions. Some knives, such as out-the-fronts, invariably have some play. Jokes about how we couldn't get the business name we really wanted hit too close to home and will not be tolerated.Who runs this website?Return to Top
Originally the website was run by two friends named Carlisle and Warren (they just loved knives!) Carlisle was a knife enthusiast who had tons of knife connections and Warren was a programming powerhouse- after they teamed up Blade Play was born. As of 2007 Blade Play is run by a renegade robot known only as "Shiny" and his cohort of electric friends.What kind of knives do you sell?Return to Top
Bladeplay.com carries a large number of budget and quality manual folding knives, switchblade/automatic knives (check your local laws to see if such knives are permitted in your area of residence), spring assisted knives, a selection butterfly knives as well as an assortment of Italian knives (stilettos, lever locks, OTF Cocords, swinguards, Damascus steel collectibles etc). Some of the name brand knives we stock include Boker, Buck, Smith & Wesson, SKM, AB, AKC, and Frank B.Do you have a catalog you can mail me?Return to Top
We don't offer a physical catalog. Our stock rotates too much.Do you sell anything else besides knives?Return to Top Why should I buy a knife from you as opposed to some other seller?Return to Top
This is a serious question, especially with so many choices out there. I think one reason is that we really care about our customers and the quality of our service. We always try to answer your email questions within 48 hours or less (emails are generally not answered on Saturdays, Sundays, or holidays) and we'll never leave you hanging if you have a problem (we're not perfect, but we'll get it right in the end). Another reason is that we pride ourselves on the quality of our merchandise. Many of the less expensive knives we sell have a high rate of failure when initially shipped to us. We don't just pull one from the shipment box and send it to you- each knife is inspected to make sure it works correctly. Finally, the items we sell are in stock and ready to ship- we do not rely on drop shippers. We appreciate all our customers- nothing is possible without you.What’s the quality like on the knives you sell?Return to Top
Oh yeah, we're for real. No tricks, no hidden costs, what you see is what you get. How do we do free shipping... hmmm. Well, we just mail the knives and don't charge you. However, if you're in a hurry you can purchase expedited shipping from us.Can I advertise on your site?Return to Top
No, not at this time.Can I link to your site?Return to Top
You bet- please. If your website meets our standards (they change with our mood) and is not in direct competition with our website we'll be happy to link back to you.What’s your favorite knife?Return to Top
If all of your items were in-stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were actually not in stock, it is possible that your order has been delayed (If there is a delay with your order you will generally receive an email). You can check your order status HERE.How do I change quantities or cancel an item in my order?Return to Top
If you need to change any quantities or cancel your order, please contact our customer service department. Please note that once an order has begun processing or has shipped, the order is no longer editable.How do I track my order?Return to Top
Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please CHECK YOUR ORDER HISTORY for shipment information. Increasingly our confimation emails are rejected by ISP filters. Please make sure emails from us are not blocked.
All knives are different so this isn't a question we can answer easily. We have re-uploaded our INSTRUCTIONS page and you can view it HERE. If your knife isn't on the website we'll be happy to add it for you.My order never arrived.Return to Top
If your order hasn't arrived there are several possible reasons:
Sometimes when an order is placed the credit card is declined. If this is the case then the order will not be shipped. Customer service will send you an email, but occasionally these emails end up in junk folders. Check your account to see if your order shows up in the order history. If it doesn't, then odds are the order was probably declined.
If you chose to pay with a check or money order, then the order will not be filled until we receive it by mail. This can add processing time to the order. For further assistance, please Contact Customer Service with your order number.An item is missing from my shipment.Return to Top
If an item is missing from your shipment, please Contact Our Customer Service Department for assistance. Please have your order number if possible.An item in my order is broken.Return to Top
If an item in your order is broken, please Contact Customer Service within 72 hours of receiving the item.I received the wrong item.Return to Top
If you feel that you have received the wrong item, please Contact Customer Service within 72 hours of receiving the item.What is your return policy?Return to Top
Returns are accepted, as long as they are done within 20 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization number before shipping your item back, or your return will not be accepted. To obtain a Return Authorization number, please CONTACT US.
You are responsible for shipping the items back to us. All items must be brand new and unused. There is a 5% restocking fee on non-defective items to offset lost shipping, credit card and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. We do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.Can I exchange an item if I don't like it?Return to Top
Exchanges are welcome as long as they are done within 20 days. You must obtain a Return Authorization before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization, please CONTACT US. There are no restocking fees for exchanges with items of equal or greater value, although shipping charges do apply. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do. If the item is being returned for a refund, it will be subject to a 5% restocking fee.How do I return an item?Return to Top
If you need to make a return, please Contact Customer Service within 20 days of receiving your order for a Return Authorization. They will give you further instructions about how to ship your item back.
1) Click HERE 2) Select "Yes, I have a password:" Then, enter your password. You will be able to edit your information. Simply click on the "Change" link next to any piece of information you wish to change. If you would like to change your credit card information, then you can simply make a new order and enter in the information as a new card.I forgot my password.Return to Top
If you forgot your password click HERE. Then click the "Forgot your password?" link and follow the instructions.
Shipping is FREE for all purchases. If you would like expediated or express shipping please take a look at our Shipping Policy Page.When will my order ship?Return to Top
Your order will usually be shipped within 36 hours (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will notify you by email.How long will it take my order to arrive?Return to Top
With free delivery to anywhere in the continental USA should take 9 days or less, if you have paid for expedited shipping it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.Do you ship internationally?Return to Top
While we strive to have fair pricing there are sometime a few good deals that have our prices beat. We will be glad to match any competitor's price on identical "in stock" products from competing online stores (they must be a fully functional website- not a static HTML page with a "call us!" message). We're not going to play games though- if you email us for a price match we'll do it (if we can). But if you email us again with a "Well the other guy says now he'll go down to such and such" we're not up for it. You need to send us the item info and advertised price (direct link on the competitor's website). Please remember our prices include shipping and most other websites do not. Also, the competition must have the item in stock (not "available soon", not "drop shipable", etc.)
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Any infromation submitted into and through our website is secure.
We DO NOT accept PayPal or Cash, at this time.
We DO accept:
Credit Cards: We accept Visa, Mastercard, Discover and American Express.
Gift Cards: In order for the Gift Cards to work, please register your Gift Card online beforehand.
*Checks: We accept personal or business checks. Checks take between 5 to 10 days to clear. The order will be shipped once the check has cleared.
*Money Orders: We accept all types of money orders.
*You must call customer service to place your order. We will not accept online orders with checks or money orders as the payment method. Once the order has been submitted over the phone, reference the order number on the check/money order and send your payment to:
400 South 1000 East
Lehi, UT 84043-3812
(You have 20 days from the time the order was placed for us to receive the payment. If payment is not received within the 20 days, the order will be canceled.)
We accept our Bladeplay gift certificates! You can get all of your gift certificates HERE.Do I have to pay sales tax?Return to Top
If you are located in Utah you will have to pay sales tax.I have a question on my charges.Return to Top
Please CONTACT US for further assistance.I need a copy of my receipt/invoice.Return to Top
You can log into your account (the account link is visable in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.When will my credit card be charged?Return to Top
Once your order has been submitted, your credit card will be charged for the total amount of your order.
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.How do I navigate the site?Return to Top
To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box (top left of the website below the logo) to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.Does your stock rotate?Return to Top
Yes.Do you offer discounts?Return to Top
We may do discounts for Law Enforcement and Military (we may require you to send us proof of ID). The amount discounted will depend on the item. Not all items can be discounted. For a quote, please contact Customer Service.Do you offer gift certificates or coupon codes?Return to Top
Yes! You can get them HERE.
Still have a questions? Please feel free to CONTACT US!