Customer Service
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At Bladeplay we are proud to have the best customer service in the knife industry. We are here to help. Feel free to contact us with any questions, comments, or concerns that you have. Our phones are open from 10:00 am - 5:00 pm (Mountain Time) Monday - Friday.
Emails are typically answered within one business day.
(Please be aware we dont answer emails over the weekend.)
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If you are a knife manufacturer or distributor and would like us to carry your product line please email us at: sales@bladeplay.com.
If you're ever in Utah...
We have a nifty physical storefront where you can actually see our product line (we stock everything we sell in our store). If you're nice we may even let you touch some of the knives. ;)
Our store address is:
Blade Play
400 S. 1000 E. Suite E1
Lehi, UT 84043
Store Hours are 10:00 am - 5:00 pm. Closed on Federal Holidays and Weekends.
Important for Check or Money orders: Please finish the checkout process and click "Submit Order". You will be shown an easy-to-print receipt that you can mail in to help us process your order faster.
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Help
Find quick answers to your questions below...
Website Info
What is Blade Play?
Around here we like to think of "blade play" as playing with knives. Of course, we can't emphasize enough the need for caution while doing so (getting cuts builds character but is good to avoid). "Blade play" also refers to the amount of movement a blade has once a knife is open. Ideally a blade should not move at all, even when pressure is applied in varying directions. Some knives, such as out-the-fronts, invariably have some blade play.
Who runs this website?
The website was started by two guys named Carlisle and Warren (they just loved knives!) Carlisle was a knife enthusiast who had tons of knife connections and Warren was a programming powerhouse- after they teamed up Blade Play was born. Blade Play is not affiliated with Blade Play Knives of Washington State. Since 2007, Blade Play is run by a renegade robot known only as "Shiny" and his cohort of electric friends.
What kind of knives do you sell?
Bladeplay.com carries a large number of budget and quality folding knives, switchblade / automatic knives (check your local laws to see if such knives are permitted in your area of residence), spring assisted knives, a selection butterfly knives and an assortment of Italian knives (stilettos, lever locks, OTF Cocords, swinguards, Damascus steel collectibles etc). Some of the name brand knives we stock include Benchmade, Boker, Buck, Smith & Wesson, SKM, AB, AKC, Frank B. and more!
Do you have a catalog you can mail me?
We don't offer a physical catalog. Our stock changes too frequently. People would be ordering things that we don't carry anymore. It would be very sad and this is a "no tears" sort of company.
Do you sell anything else besides knives?
In addition to knives, BladePlay has a huge selection of ZIPPO LIGHTERS, some budget FLASHLIGHTS, THROWING STARS, and SELF DEFENSE items including stun guns and batons.
Why should I buy a knife from you as opposed to some other seller?
This is a serious question, especially with so many choices out there.
- I think one reason is that we really care about our customers and the quality of our service. Email questions are generally answered within one business day (emails are not answered on Saturdays, Sundays, or federal holidays).
- We'll never leave you hanging if you have a problem (we're not perfect, but we'll get it right in the end).
- We pride ourselves on the quality of our merchandise. Many of the less expensive knives we sell have a high rate of failure when initially shipped to us. We don't just pull one from the shipment box and send it to you- each knife is inspected to make sure it works correctly.
- Finally, the items we sell are in stock and ready to ship- we do not rely on drop shippers. We appreciate all our customers- nothing is possible without you.
If that isn't enough to convince you then you can always check out our
feedback page.
Whats the quality like on the knives you sell?
This depends on the type of knife you're looking at. Budget Autos: For the money you pay the quality is good. You can't expect a knife that will last the rest of your life, but feel free to expect a smile on your face each time you press the button on your automatic knife!
Name Brand knives like the Benchmades, Bokers, Bucks, etc. are of the finest quality and will serve you well for years. All name brand knives we carry are authentic!
Are you guys for real? How can you offer free shipping?
Oh yeah, we're for real. No tricks, no hidden costs, what you see is what you get, etc. How do we do free shipping... hmmm. Well, we just mail the knives and don't charge you. However, if you're in a hurry you can purchase expedited shipping from us.
Can I advertise on your site?
No. We think that ads make websites look gross.
Can I link to your site?
You bet- please. If your website meets our standards (they change with our mood) and it not in direct competition with our website we'll be happy to link back to you.
Whats your favorite knife?
Carlisle: Tough one these days... I would have to say my very favorite knife right know is the Benchmade Osborne 940 series, in the Axis-Lock configuration.
Warren: Amazingly enough, I actually agree with Carlisle on this one. The Benchmade Osborne 940 is my favorite knife right now too.
I like your website. What software are you using?
The Bladeplay.com software is custom designed and programmed from scratch. Want it? Too bad! Ha ha... it's all ours. ;)
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Order Status
Has my order shipped?
If all of your items were in stock when you ordered, and you ordered more than 2 business days ago, your order has probably been shipped. If some of the items were actually not in stock, it is possible that your order has been delayed. If there is a delay with your order you will receive an email. You can also log into your account (the account link is visible in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo).
How do I change quantities or cancel an item in my order?
If you need to change any quantities or cancel your order, please CONTACT US before the order ships. You will typically have until 2:30 (Mountain Time) on the next business day before the order ships. Once an order has been packed and shipped it cannot be changed or cancelled (in which case you will need to follow the instructions for exchanges and returns).
How do I track my order?
Once an order is shipped an email is automatically sent to the email address provided on your order. Orders can be tracked by clicking the appropriate link in the shipment email. If we don't have an email address on file or if you did not receive an email shipment notification please CHECK YOUR ORDER HISTORY for shipment information. Increasingly our confimation emails are rejected by ISP filters. Please make sure emails from us are not blocked.
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Order Questions
How the heck do I work my knife?
All knives are different so this isn't a question we can answer easily. We have re-uploaded our INSTRUCTION page and you can view it HERE. If your knife isn't on the instruction page we'll be happy to add it for you.
My order never arrived.
If your order hasn't arrived there are several possible reasons:
When we send orders they require a signature. If you are unable to sign for the package it is generally held by the shipping company until it can be signed for.
Sometimes when an order is placed the credit card is declined. If this is the case then the order will not be shipped. Customer service will send you an email, but occasionally these emails end up in junk folders. Check your account to see if your order shows up in the order history. If it doesn't, then odds are the order was probably declined.
If you chose to pay with a check or money order, then the order will not be filled until we receive it by mail. This can add processing time to the order. For further assistance, please
Contact Customer Service with your order number.
An item is missing from my shipment.
If an item is missing from your shipment, please Contact our Customer Service Department for assistance. Please have your order number if possible.
An item in my order is broken.
If an item in your order is broken, please contact customer service within 72 hours of receiving the item.
I received the wrong item.
If you have received the wrong item, please Contact Us within 72 hours of receiving the item.
What is your return policy?
Returns are accepted, as long as they are done within 10 days (we feel this is enough time to determine if the items in your order are operational and to decide if you wish to keep them). You must obtain a Return Authorization before shipping your item back, or your return will not be accepted. To obtain a Return Authorization, please contact customer service.
You are responsible for shipping the item back to us in like-new condition (or the condition the item arrived to you in). There is a 15% restocking fee to offset lost shipping, credit card fees, and labor costs. Once we receive the item we will issue a refund. Your refund will be issued in the same form payment was received, unless other arrangements have been made. Please note that we do not reimburse shipping costs. If the mistake is ours, we can generally provide you with a pre-paid return shipping label, please contact us for details. We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
Can I exchange an item if I don't like it?
Exchanges are welcome as long as they are done within 10 days. You must obtain a Return Authorization before shipping your item back, or your exchange will not be accepted. To obtain a Return Authorization, please contact customer service. There are no restocking fees for exchanges (although shipping charges do apply). We strongly recommend you insure any package being returned to us- if your return is lost or damaged there is nothing we can do.
How do I return an item?
If you need to make a return, please Contact Us within 10 days of receiving your order for a Return Authorization. They will give you further instructions about how to ship your item back.
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My Account
How do I create an account?
1) Click HERE
2) Select "No, I am a new customer."
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
1) Click HERE
2) Select "Yes, I have a password:"
Then enter your password. You will be able to alter your information at the checkout screen. Simply click on the "Change" link next to any piece of information you wish to change.
I forgot my password.
If you forgot your password, please click HERE. You will be sent your password to your email.
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Shipping Policy
How much is shipping?
Shipping is FREE for all purchases. If you would like expediated or express shipping please take a look at our shipping page.
When will my order ship?
Your order will usually be shipped the next business day (excluding Saturdays, Sundays, and federal holidays). If your item is not in stock, we will email you.
How long will it take my order to arrive?
With free delivery to anywhere in the continental USA should take 9 days or less, if you have paid for expedited shipping it will arrive sooner (excluding Sundays and Federal Holidays). Shipments to Hawaii and Alaska may take up to an additional week.
Do you ship internationally?
We do not currently offer International shipping. Please see our shipping page for more information.
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Guarantees
Low Price Guarantee
While we strive to have fair pricing there are sometimes a few good deals that have our prices beat. We will be glad to match any advertised price on another website (this must be a fully functional website- not a static HTML page with a "call us!" message). We're not going to screw around and play games though- if you email us for a price match we'll do it (if we can). But if you email us again with a "Well the other guy says now he'll go down to such and such" we're not up for it. You need to send us the item info and the URL (website address) of the competitor's item and price. Please remember our prices include shipping and most other websites do not. Also, the competition must have the item in stock (not "available soon", not "drop shipable", etc.)
Privacy Policy
We value your privacy. Please view our Privacy Policy (located in our Terms and Conditions section for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. Any infromation submitted into and through our website is secure.
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Pricing and Billing
What forms of payment do you take?
Credit Card: We accept Visa, Mastercard, Discover and American Express.
Money Orders or Checks: We gladly accept all types of money orders and personal or business checks (we do not accept cash). Checks take between 5 and 10 days to clear. Please contact us to make sure the item you are interested in is in stock. Send checks or money orders to:
Blade Play
400 S. 1000 E. Suite E1
Lehi, UT 84043
Do I have to pay sales tax?
If you are located in Utah you will have to pay sales tax.
I have a question on my charges.
Please contact customer service for further assistance.
I need a copy of my receipt/invoice.
You can log into your account (the account link is visable in the top right hand corner of the website). Click "view order status" in the welcome box (top left of the website below the logo). You can then click on any order you have placed and see the invoice.
When will my credit card be charged?
When you place an order, your credit card will be authorized for the total amount of your order. Your card will not be actually charged until your order ships. In some cases we require prepayment (i.e. a special order) and you will be charged as soon as you place the order.
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Buyer's Guide
How do I find my product?
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located to the left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box (top left of the website below the logo) to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Does your stock rotate?
Yes.
Do you offer discounts on large orders?
We do! Contact us for more information on volume discounts. If you're looking for a great deal be sure to checkout our WHOLESALE SECTION of the website too.
Do you offer gift certificates or coupon codes?
We do not offer gift certificates or coupon codes at this time.
Still have a questions? Please feel free to CONTACT US!
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We accept checks, money orders, Visa, MasterCard, American Express and Discover. An option screen will be presented at checkout. If you have any questions please visit our 
